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COMMON QUESTIONS

Find answers to some of the most common questions below. Still unsure? Get in touch and we can talk through what support could look like for you.

CONTACT ME
SERVICES
What services do you offer?

I offer flexible, personalised business support that adapts to what you need at any given time. This can include administrative support, diary and inbox management, customer service support, process and productivity improvements, document and asset preparation, email marketing, ad hoc project support and general operational assistance.

Rather than working from a fixed service list, I support clients where they need it most, whether that is day to day support or focused help on specific projects. I regularly work with businesses through periods of growth, change and increased workload.

Are your services remote, or do you provide in person support?

My services can be delivered remotely or in person. I work closely with many Kent based clients on site, operating as an extension of the team and adapting my support to fit how the business works day to day.

I’m not sure what to delegate or how to get started – can you help?

Absolutely. Many clients know they need support but are not sure where to begin.

We start with an initial conversation to understand your workload, priorities and pressure points. From there, I help identify tasks that can be delegated and agree a clear starting point. Support can then evolve naturally as needs change.

From a practical perspective, clients often set me up as a user on their systems so I can work seamlessly alongside them.

What industries do you have experience working with?

With over 20 years’ experience, I have supported clients across a range of industries including construction and building trades, financial services and insurance, creative businesses and health and safety.

I am adaptable and enjoy working with businesses at different stages of their journey and across a variety of sectors.

How do you ensure confidentiality?
Confidentiality and trust are fundamental to my work. I handle all information securely and discreetly, adhere to strict privacy protocols and am ICO registered. I also hold professional indemnity insurance for additional peace of mind.
Do you offer ongoing support or project based work?
Both. I work with clients on an ongoing monthly retainer basis or on specific projects, depending on what is needed. Retainer support is flexible and can be increased or reduced with one month’s notice.
What are your rates?
Rates depend on the type and level of support required. I offer ad hoc hourly support as well as monthly retainer packages. Following an initial conversation, I will recommend the most suitable option based on your needs.
How do you manage urgent or time sensitive tasks?
Clear communication is key. I prioritise urgent tasks appropriately and manage workloads carefully to ensure deadlines are met without compromising quality. To do this effectively, it’s important that clients clearly flag time sensitive requests so expectations can be aligned.

TESTIMONIALS

"Leanne's positive attitude & unwavering commitment to excellence make her a joy to work with. I wholeheartedly recommend Leanne to anyone seeing a top-tier individual who truly goes above and beyond."

Indira Riguero
Insurance Professional

"Leanne is one of a kind. I can’t put into words what it feels like to finally have someone I can 100% rely on, who’s pro-active, has high attention to detail and process driven. I don’t know where we would be without Leanne, she has helped revolutionise our business."

Sam Fuszard
Creative Director, Fuzzy Logic

"We discussed my workflow and systems, Leanne gave me an honest and friendly opinion whilst bringing the professional experience to an area that I was lacking in! Leanne also carried out a project for me relating to email and branding. Communication was spot on and I was very happy with the outcome."

Andy Thompson
Business Owner, Mote Security

"I started working with Leanne latter part of 2024 when I reached out needing support in my business. Little did I know how invaluable she would turn out to be. Her ability to calm my crazy is a gift. Nothing is too much trouble and her proactive approach was just what I needed and I now simply couldn't do without. She is far more than a PA with her ability to turn her hand to any task you give her. I couldn't recommend her enough, she is an invaluable member of my team. "

Julie McLeish
Director, McLeish Consultancy

"Highly recommend Leanne, her attention to detail is second to none. She is very good at listening to your ideas and putting a clear plan into action of what to do. 
We wanted to design a case study template to use and were also stuck on the best way of writing the content. Leanne was able to advise on the right questions to ask to get the best response. 
Our case studies look great and will certainly be working with you again! "

Philip Rogers
Director, PDR IT Solutions

"Leanne was terrific, she helped me get things up and running. Always extremely professional and amazing with client communication. I would recommend Leanne and Leaway to other businesses. "

Dan Hulbert
Business Owner
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